Provides a comprehensive view of all the tools, techniques, metrics and management processes necessary to implement process management using Six Sigma.

Topics Covered:

1. Provides an overview of six sigma components.
2. Identify the management processes necessary to initiate, support and control activities.
3. Provides an outline road map to implementation.
4. Provides an overview of the tools and techniques required at each level of the organization.
5. Provides an overview of the metrics system necessary to demonstrate performance.