The Appraisal Interview is a one-day course designed to assist managers/supervisors and/or employees in the art of discussing performance. As the agencies move to their new performance-based management system, the ability to discuss an employee's progress towards meeting performance-based goals is essential to success. Performance-based appraisals are not yearly events, but functional conversation throughout a year's time discussing performance issues. In a performance-based system, the burden of focusing the employees' efforts is a partnership between the supervisor and the employee. This course is not about doing end-of-the-year appraisals. This course is designed to help supervisors deal with performance issues on a monthly or bi-monthly basis.

Topics Covered:

1. If you don't talk about performance, you don't get performance.
2. Pitfalls of not preparing for the interview.
3. The purpose of the interview.
4. Personality versus performance.
5. Do your homework: Getting the real data.
6. Seven Step Model.
7. Make it safe to talk about performance.
8. Managing resistance.
9. You can't coach a loser.
10. Role plays.