Crucial Conversations ® training infuses 14 hours of classroom time with more than 120 original video clips of “before and after” situations. Enjoy video-based instruction from the authors of Crucial Conversations: Tools for Talking When Stakes are High . Engage in extensive in-class practice, group participation and personal reflection as you explore and master these crucial skills.

For true change to be achieved, involving teams and even entire organizations is essential.

Topics Covered:

1. Get Unstuck: Spot the conversations that are keeping you from what you want.
2. Start with Heart: Stay focused on what you really want and maintain dialogue.
3. Learn to Look: Spot the warning signs that indicate safety is at risk.
4. Make It Safe: Talk about almost anything – without silence and violence.
5. Master My Stories: Stay in dialogue when you're angry, scared or hurt – “think” your way to the root cause of negative emotions.
6. STATE My Path: Speak persuasively, not abrasively.
7. Explore Others' Paths: Use exploring skills to make it safe for others to communicate.
8. Move to Action: Put Crucial Conversations principles and skills together. Move from healthy dialogue to taking action and achieving results.