Learn to hold anyone accountable – at any level in the organization or your personal life. Confront the gaps in your life by stepping up to unresolved issues – those you face every day or the ones you've avoided for years. Crucial Confrontations™ training will help you constructively manage conflict and achieve results, improve relationships and achieve breakthroughs in personal, team and organizational performance.

Topics Covered:

1. Introduction: What to do before a Crucial Confrontation.
2. Choose What and If: How to know what Crucial Confrontation to hold and if you should hold it.
3. Master My Stories: How to get your head right before opening your mouth.
4. Describe the Gap: How to start a Crucial Confrontation.
5. Make It Motivating: How to help others want to take action.
6. Make It Easy: How to make commitments (almost) painless.
7. Stay Focused and Flexible: What to do when others get sidetracked, scream, or sulk.