A two-day course focusing on how to use counseling in today's complex work force. When performance or conduct begins to fail, counseling is the proven technique to restore performance. The course is a mixture of case study, lecture and practice.

Topics covered:

1. Core communication skills of counseling.
2. My counseling style.
3. Getting people to talk.
4. Setting up the interview.
5. Doing your homework – Documentation.
6. Stopping the behavior before it grows.
7. Describing the gap in performance or conduct.
8. Getting to an action plan you can live with.
9. Levels of disciplinary action.
10. Motivation.
11. Resistance: Quit catching the loser.