A two-day course designed for new or newer supervisors who have just entered the supervisory role, or will soon assess their leadership skills against the backdrop of 25 indicators of effective leadership.

Topics covered:

1. Leadership – the business of connection.
2. Primary roles of the leader.
3. Five paradigms of credible leadership.
4. Appraisal of leadership style.
5. 17 characteristics of effective leaders.
6. Balancing the roles of leader versus manager.
7. Listening appraisal and practice.
8. Task versus process issues.
9. Credibility and ethics of leadership.
10. 360 feedback.
11. Listening IQ.
12. Ethics of leadership.