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Crucial Skills Newsletter: Confronting Late Employees PDF Print E-mail

Q: Dear Crucial Skills,

At our organization, we expect our employees to be ready to care for patients at the start of their shift. But I have several employees who are far in the disciplinary path because they consistently “clock-in” a minute or two late. Of course, they would have been on time if “the water main hadn’t broken,” or they “hadn’t been stuck behind a school bus.” These employees feel the policy is punitive, unfair, and intolerant; and they have the empathy of the early arrivers. Help!

Needing Discipline

A: Dear Needing,

First, let me congratulate you for confronting the problem early and consistently, so that the late arrivers are already “far in the disciplinary path.” The most common mistake we make is to let these kinds of problems slide, and as a result, give our tacit permission for bad behavior. Here are a few tips for confronting your late arrivers:

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Crucial Skills Newsletter: Kerrying On: The Great Valentine's Day Debacle PDF Print E-mail

This year I’ve decided to give you (kind readers) a Valentine’s Day gift. I know it’s a few days late, but since my present is neither candy nor flowers (and won’t decay) I think the gift I have in mind will do just fine. I’m giving you a nonperishable story of a Valentine’s Day I experienced some thirty-five years ago. It’s a tale that I believe might help lift your spirits some day when you’ve done something—how does one put it?—not all that clever. Plus the story provides a nice reminder of the importance of keeping focused on what you really want.

It all started one Saturday evening when I suddenly realized that I only had an hour to buy my wife a Valentine’s Day gift. Since Louise was working on a project across campus (I was a grad student at the time), I loaded our six- and four-year-old daughters into the back seat of our Volkswagen bug, strapped our six-month-old son into one of those plastic baby carriers, and headed off to the nearest shopping center I could find.

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Crucial Skills Newsletter: Help! I Survived a Layoff PDF Print E-mail

Q: Dear Crucial Skills,

Our organization took a hit last year and many people were laid off. I was lucky to stay but now I feel overwhelmed by the amount of work and responsibilities that I’m required to do in others’ absence. I don’t want to look like I can’t handle my workload and I especially don’t want to lose my job as a result of my complaints. How should I approach this tricky situation with my boss?

Signed,
The Survivor

A: Dear Survivor,

You’re right to consider this a sensitive issue. If, when you leave this conversation, your boss thinks you’re ungrateful to be employed or a pain to have around, you have failed. Next time the ax swings, he or she may well say, “Hmmm . . . ‘Survivor’ seems to want a country club rather than a work place—let’s give him or her a LOT more free time.” That is clearly a bad outcome.

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Crucial Skills Newsletter: How to Find Vital Behaviors PDF Print E-mail

Q: Dear Crucial Skills,

I am currently attempting to put the principles of Influencer to work, but I am struggling to find those vital behaviors that are more than hunches. I am looking for the vital behaviors that will lead to telemarketing sales and I’m wondering where I can go to find statistically supported, tried-and-tested vital behaviors for this outcome.

Searching for Research

 

A: Dear Searching,

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The Tough Choice PDF Print E-mail

 
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