What are Crucial Confrontations?

Broken promises, violated expectations, and bad behaviors are a part of life. These “gaps” between what you expect and the results you're getting are at the heart of most chronic problems. Left unaddressed, performance suffers, accountability disappears, and execution stalls. Most often, the only result is that the problems persist. Do any of these situations sound familiar?

Your boss continually requests input on schedules then commits you to impossible deadlines

Your spouse selectively remembers agreements that you feel are binding

A vendor delivers poor quality goods after repeated warnings

Your company's production team has never met a deadline it couldn't miss

A colleague behaves rudely in a meeting as everyone looks the other way

Your child repeatedly breaks promises about curfew, school work, and friends

At the heart of almost all chronic problems are issues we avoid or handle poorly. When we avoid these issues, we lower standards, we vote for the status quo, or we “act it out” in ways that perpetuate our problems. Crucial Confrontations training is culled from over 10,000 hours spent observing hundreds of master communicators to give you the skills to effectively confront anyone about almost anything in ways that get results and strengthen relationships. Put to work, this problem-solving approach for managing people and processes increases organizational performance by 20 to 50 percent and even alters the bad behaviors that account for up to 90 percent of divorces.

Learn to hold anyone accountable—at any level in the organization or your personal life. Confront the gaps in your life by stepping up to unresolved issues—those you face every day or the ones you've avoided for years. Crucial Confrontations training will help you constructively manage conflict and achieve results, improve relationships, and achieve breakthroughs in personal, team, and organizational performance.