Communications
Effective Communication for Stronger Relationships & Teams
At the core of every healthy relationship and team interaction is clear communication. Focusing on techniques to convey trust, understanding and empathy allow for individuals and teams to connect over shared vision and common goals.
We provide the means for individuals and teams seeking to establish best practices through coaching, consulting, and training with the following programs:
Click any program below to expand and learn more.
Everything DiSC Workplace® Training
This classroom (traditional or virtual) training uses a research-validated learning model and combines engaging facilitation with powerful follow‐up tools to create a personalized experience for every participant. Everything DiSC Workplace can be used with people at any level in an organization, ultimately improving the quality of the workplace.
Topics covered:
- Discovering Your DiSC® Style
- Understanding Other Styles
- Building More Effective Relationships
- Optional People‐Reading and Comparison Report activities
Everything DiSC Workplace® on Catalyst Training
This classroom (traditional or virtual) training uses a research-validated learning model and combines engaging facilitation with the powerful Catalyst website to create a personalized experience for every participant. Everything DiSC Workplace on Catalyst can be used with people at any level in an organization, ultimately improving the quality of the workplace.
Topics covered:
- Discovering Your DiSC® Style
- Understanding Other Styles
- Building More Effective Relationships
- Optional People‐Reading and Comparison Report activities
Effective Communications using Everything DiSC Workplace® Assessment
This course is about understanding your own DiSC style and how you communicate with others in ways that resonate with the other person.
Topics covered:
- Discovering Your DiSC® Style
- Understanding Other Styles
- Building More Effective Relationships
- Optional People‐Reading and Comparison Report activities
- Listening Skills
- Understanding the communication skills needed to be effective in the workplace.
Communication is the Key
Communication is the key to building a better interpersonal relationship as well as generating better results. Without effective communication, we can find ourselves with damaged relationships and undesirable results. In this one-day session, the participants will learn how their thoughts, motives, and behaviors impact communication.
The workshop is divided into three distinct areas – each with its own learning objectives:
General communication learning objectives:
- The five blind spots impacting communication
- The Sender-Receiver Model
- How our thoughts impact our communications
- How our motives impact our communications
The Sender-related learning objectives:
- How to share information more persuasively and less abrasively using S.E.A.T.
- Making it safe for others to speak up and contribute by sharing your intent Contrasting to address misunderstandings.
The receiver skills are:
- Listening
- Clarifying & Confirming
- Understanding why we interrupt others while they are speaking.
iLoveFeedback®
Learn a simple, easy to use, a five‐step process that will:
- Set the right attitude for feedback
- Deliver it well
- Identify solutions for improvement and sustainability
- Increase your confidence
Definition of Feedback: Information that is shared with another person to improve or sustain desired results or relationships.
Five Steps:
- Find your Zone. First, it is all about you until you are ready.
- Get Smart. Get Smart helps you with perspective.
- Create the Message. Create the Message. The words you use can make a difference so selecting the appropriate words is critical.
- Deliver the Feedback. Deliver the Feedback teaches three skills to use to reduce defensiveness and open receptiveness of the other person.
- Encourage, Energize, and End Well. True and effective feedback is not a “hit and run” activity.
The 5 Best Practice Steps are just that, Practice steps. The more you use them, the easier it is to apply them.
The iLoveFeedback© course ends with a 21‐day challenge, on how to use feedback every day.
Conflict Resolution
Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frameand relationships. By increasing self‐awareness around conflict behaviors, Everything DiSCProductive Conflict helps learners effectively respond to the uncomfortable and unavoidablechallengesofworkplaceconflict.
Workshop Objectives
Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. The goals for this session are:.
At the end of this workshop, participants should:
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
DiSC Productive Conflict
Workplace conflict is inevitable. Everything DiSC® Productive Conflict helps learners improve self‐awareness around conflict behaviors. Rather than focus on a step‐by‐step process for conflict resolution, Everything DiSC Productive Conflict helps learners curb destructive behaviors so that conflict can become more productive, ultimately improving workplace results and relationships. By increasing self‐awareness around conflict behaviors, Everything DiSC Productive Conflict helps learners effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.
Topics covered:
- Explore the destructive and productive conflict behaviors of each DiSC® style
- Understand how to manage their response to conflict situations
- Discover communication strategies when engaging in productive conflict with colleagues
Customer Service
This two‐day course teaches a set of skills designed to improve customer interactions. In simplest terms, it outlines what it takes to partner with customers and improve both interpersonal and organizational effectiveness.
Want to improve your internal and external customer service? Want to create a culture of exceptional service? Could your teams be energized with a dose of practical and relevant skills and tools to help them serve customers well? As people gain greater access to information and skills that facilitate true partnership with customers, your organization becomes more effective and a more enjoyable place to work.
Topics covered:
- Creating a Healthy Partnership: Understanding that customer service is a two‐way street.
- Clarifying Our Customer Vision: What is our customer service mission?
- Examining Best Practices: How to expand our customer service vision.
- Gathering Data: How to learn what our customers really want.
- Managing Expectations: How to jointly create clear and reasonable expectations.
- Identifying and Removing Barriers: How to get to the root of our customer service problems.
- Solving Problems Proactively: How to find a solution to the toughest of problems.
- Improving Communications: How to explain complex procedures, clarify complicated processes and give clear directions.
- Sharpening Our Listening Skills: How to understand our customers' point of view.
- Establishing Common Courtesy: How to create a user‐friendly environment.
- Handling Emotionally Charged Situations: How to maintain respect even when a customer gets angry.
To learn more about any of our programs contact us, or view our scheduled events for select training program dates.